Heather was in contact with me before I even could start therapy, telling me what reports and test results she would need to begin my therapy. She went above and beyond to help me to understand the medical lingo. Was in constant contact with the managed care provider. As far as the PT, She made me understand that sometimes you have to push through to achieve the range of motion that I previously had. And geared my therapy to the motions that I would need to perform my job correctly. Her patience and understanding was amazing!